Privacy Policy

Introduction

GW Casino is committed to protecting the personal information of all individuals who access and use our website and online gaming services. This Privacy Policy outlines how GW Casino collects, uses, stores, discloses, and manages your personal information. By using our platform, you acknowledge that you have read and understood this policy and consent to the practices described herein.

This policy is governed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We encourage all users, particularly residents of Australia, to read this document carefully.

Information We Collect

GW Casino collects personal information that is necessary for the operation of our services and the fulfilment of our legal obligations. The types of personal information we may collect include, but are not limited to:

• Full name, date of birth, and residential address
• Email address and contact telephone number
• Government-issued identification documents (for identity verification purposes)
• Financial information, including payment card details and bank account data
• IP address, browser type, device identifiers, and session data
• Records of transactions, gaming activity, and account history
• Communications you send to our customer support team

We collect this information through account registration forms, verification processes, payment transactions, and your ongoing use of the platform.

How We Use Your Information

The personal information we collect is used strictly for the following purposes:

• Verifying your identity and confirming your eligibility to use our services
• Processing deposits, withdrawals, and other financial transactions
• Complying with anti-money laundering (AML) and responsible gambling obligations
• Administering your account and providing customer support
• Detecting, investigating, and preventing fraudulent or unlawful activity
• Sending service-related communications, including account updates and security alerts
• Improving our platform, conducting internal analysis, and enhancing user experience
• Meeting our obligations under applicable Australian laws and regulations

We do not use your personal information for unsolicited marketing communications without your explicit consent. Where you have opted in to receive promotional materials, you may withdraw that consent at any time by contacting our support team or updating your account preferences.

Disclosure of Personal Information

GW Casino may disclose your personal information to third parties only where it is necessary to deliver our services or comply with legal requirements. Such third parties may include:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and KYC (Know Your Customer) service providers
• Regulatory authorities, law enforcement bodies, or courts where disclosure is legally required
• Technical service providers who support the operation of our platform under strict data processing agreements

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Any third party with whom we share data is required to handle that information in a manner consistent with Australian privacy law.

Data Security

GW Casino employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, and restricted internal access to sensitive information.

While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is entirely without risk. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Retention of Personal Information

We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. This includes retention obligations under AML legislation and financial record-keeping requirements. Once your information is no longer required, it will be securely deleted or de-identified.

Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections where that information is inaccurate, incomplete, or out of date. To make such a request, please contact our privacy officer using the details provided on our website.

We will respond to all access and correction requests within a reasonable timeframe and in accordance with our obligations under Australian privacy law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver relevant content. You may configure your browser settings to decline cookies; however, this may affect the functionality of certain features on our platform.

Changes to This Policy

GW Casino reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated via a notice on our website. Continued use of our services following such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact our privacy team through the official contact page on our website. Complaints may also be directed to the Office of the Australian Information Commissioner at www.oaic.gov.au.